How to build customer profiles for the new kind of travel consumer

With vaccination efforts going well in many countries, and global efforts to slow transmission steadily improving, it’s now somewhat reasonable for those in the hotel industry to look ahead with optimism — but that doesn’t mean that things will go back to normal. Instead, we must anticipate some fundamental changes to how people travel. The […]

Hyatt Celebrates Sustained Growth With 1,000th Global Hotel Opening

Hyatt Hotels Corporation (NYSE: H) today announced the official opening of Hyatt’s 1,000th hotel worldwide, Alila Napa Valley in St. Helena, Calif. Founder Jay Pritzker purchased the first Hyatt hotel in 1957 with a new vision for hospitality, built around people. Since then, Hyatt’s purpose to care for people so they can be their best […]

Easyhotel premiers in Wales with Cardiff launch

Easyhotel has officially entered the Welsh market, opening its doors to a new hotel in central Cardiff.  The 116-bedroom hotel is located a “stone’s throw” from the city’s main attractions, and is also a five-minute walk from Cardiff Queen railway station, as well as a 15-minute walk from Cardiff Castle. The new hotel has created […]

Hugh Osmond joins legal battle to reopen indoor hospitality

Hugh Osmond, the current director of Various Eateries, has joined Sacha Lord’s legal challenge against the government to reopen indoor hospitality at the same time as non-essential retail next month. Osmond, founder of Punch Taverns and former Pizza Express director, wrote to Boris Johnson about the prime minister’s “irrational decision” to stall the hospitality industry’s […]

Marriott International names Carlton Ervin as global development officer

Marriott International has announced the appointment of Carlton Ervin as global development officer.  In his new role, Ervin will oversee development in Europe, the Middle East, Africa, the Caribbean and Latin America, and Asia Pacific, “where he will focus on expanding Marriott’s portfolio”. Ervin, who joined the company 21 years ago, most recently served as […]

Scottish trade bodies offer gov route out of lockdown

Scottish Hospitality Group, UK Hospitality Scotland, Scottish Licensed Trade Association, Night Time Industries Association and the Scottish Beer and Pub Association have written to the government setting out a “pragmatic approach that will avoid catastrophic business failure across the sector”. A united set of recommendations from organisations representing Scotland’s hospitality sector have been submitted to […]

Free COVID-19 Self-Tests For Staff

Deutsche Hospitality is the first major hotel company in Germany to instigate free rapid testing for all its front-line staff. The project will be launched over the next two weeks. A weekly nasal swab or saliva specimen test will be made available to around 3,500 staff who work for the group’s brands that are represented […]

The Hong Kong Tourism Board Announces Strategies To Drive Tourism Recovery And Sustainable Development

The Hong Kong Tourism Board (HKTB) announced a series of flexible short-term and medium-to-long-term strategies to prepare for the return of tourists, attract high-yield visitors, and drive the sustainable growth of the tourism industry. “Despite the start of vaccinations against COVID-19 worldwide, the pandemic situation remains volatile and unpredictable,” said HKTB Executive Director Mr. Dane […]

New development leadership for Marriott

Marriott International has confirmed the appointments of Carlton Ervin as global development officer, international and Noah Silverman as global development officer, United States and Canada. These announcements follow the recent appointments of Anthony Capuano as chief executive officer of the company, and Stephanie Linnartz as president. As global development officer, international, Ervin will oversee development […]