Kiosk Technology Catches Up With Hotel Guests’ Desire for Contactless Check-In

As the hotel industry continues to figure out ways to reduce in-person contact during the COVID-19 pandemic, a major brand has reintroduced the check-in kiosk to see if now is the right time for them.

Marriott International announced earlier this week it’s piloting a contactless kiosk at a few of its properties, allowing guests to check in and get their room key without having to interact with front-desk staff. Hotel kiosks are not a new concept as several brand companies tried them on and off for years, but the response from owners and guests was generally lukewarm at best.

This time could be different, though.

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