There are five, low barrier steps that you can take today that will dramatically improve the service in your hotel and ensure that you’re well positioned for when guests start to come back in larger numbers.
1. The 5/10 rule
2. Ending employee conversations when guests are present
3. Acknowledging guests when you pass them in the hall
4. Opening doors
5. Walking guests part way when they ask for directions
We’ll get through this downturn at some point and when we do, you’ll want to be in the best position to ramp back up with as little effort as possible. These 5 actions will help your operation get there.