Outdoor hospitality in Wales to reopen on 26 April

Outdoor hospitality in Wales will be allowed to reopen from Monday 26 April, the Welsh government has confirmed.  It comes as first minister Mark Drakeford said Covid-19 cases in the area continue to fall – with officials also allowing for six people from different households to mix outside from 24 April. Speaking yesterday (19 April), […]

What impact will Covid have had on global hospitality trends?

There’s no doubt the pandemic will have a long-lasting impact on the industry globally. The dramatic and challenging changes Covid is leaving in its trail is also affecting customer behaviour and expectations. With the future of the sector at large riding on a successful reopening, how can we capitalise on these new expectations and adapt […]

Silverstone’s first hotel receives financial backing

A £29m debt facility has been finalised which will allow the completion of the first ever hotel at Silverstone, the world-famous racetrack in Northamptonshire that hosts the Formula One British Grand Prix. The phased opening is set to be one of the “most high-profile completions” this year by Hilton Hotels and Resorts. Bricks Group, a […]

Whitbread opens new Premier Inn site in Oxford

Whitbread, the owner of the Premier Inn and hub by Premier Inn hotel brands, has opened the doors to its latest site in Oxford – a new 123-bedroom Premier Inn at Botley.  Premier Inn Botley is the first Premier Inn hotel to the west of the city. The eight-storey hotel, which features Premier Inn’s latest […]

Tourism After Lockdown: Waiting for Business Travel to Return

A strong return of leisure travel has created much cause for celebration during the early months of 2021. In the U.S., hotel room demand in March was the country’s highest level recorded since the start of the pandemic. To fully recover, however, the industry needs both leisure and the various segments of business travel to […]

The Return To Genuine Hospitality | By John Smallwood

In a digital age, when a potential guest picks up the phone to make a reservation, they expect a personal touch on the other end. Chances are, they’ve exhausted all digital booking avenues and are seeking true customer service by a trained professional. The consequences of not having a professional call center backing your reservation […]

Flint appointed chief commercial officer with Mandarin Oriental

Mandarin Oriental Hotel Group has announced the appointment of Joanna Flint as chief commercial officer. The newly created role will oversee the development and execution of the commercial strategy of the group while also taking executive responsibility for all aspects of Mandarin Oriental’s customer experience. Flint will take over the responsibilities of chief marketing officer, […]

Walia takes up new Marriott leadership role in Middle East

Marriott has announced the appointment of Sandeep Walia to the role of chief operating officer for the Middle East. Walia will step into the role on July 1st, following the retirement of current chief operating officer, Guido De Wilde, announced last month. Walia, will be responsible for Marriott International’s 146 operating hotels across the Middle […]

Innside Liverpool to open this summer

Meliá Hotels will open Innside Liverpool on August 16th. The 207-room hotel will bring together a destination restaurant, panoramic sky bar and expansive conference space, as well as a state-of-the-art fitness gym and upscale modern suites under one roof. With a prime location on Old Hall Street in the heart of Liverpool’s commercial district, Innside […]

WTTC’s new paper for Inclusive & Accessible Guidelines to aid tourism recovery

The World Travel & Tourism Council (WTTC) launched its new high-level guidelines for inclusion and accessibility in the sector which focus on the experience of travellers with disabilities and will help make the Travel & Tourism sector a more inclusive space. These innovative and important guidelines were compiled on the basis of insights and frameworks developed […]