CRM – a challenging subject

Hardly any other industry collects as much data about its customers as the hotel industry. Along the customer journey, each guest leaves hundreds, if not thousands, of digital traces. Modern hoteliers need to be able to profitably leverage the opportunities this creates. However, it requires a sustainable digitalization and CRM strategy. But what can this […]

Remote work trends: what hotel workspaces can offer over co-working offices

There was a time when working where and when you wanted was primarily limited to freelancers and digital nomads. But that was before the COVID-19 pandemic paved the way for new remote working trends. Since, the days of daily commutes to large open-plan offices with coffee corner chats and in-person team meetings have, for a […]

3 ways to build business resilience for hotels & resorts

The uncertainties brought by COVID-19 were a deadly blow to both livelihoods and bottom lines, and it continues into 2021. Many hotel and resort operators, in a bid to grab as much revenue as possible, continue to take “every and any booking” they can, often in desperation, leaving money on the table due to unnecessary […]

A new wave of innovation across consumer industries

The COVID-19 pandemic has changed the way people live, work and socialize, accelerating demand for innovation, as retailers, consumer goods, and travel companies shift from reacting to the crisis to reinventing products and services, according to findings of a new global survey from Accenture. After a year of lockdowns, 95% of survey respondents said they […]

First Radisson Individuals in the Baltics opens

With an excellent location at the entrance to the Old Town, Radisson Hotel Group is delighted to announce the opening of Palace Hotel Tallinn, a member of Radisson Individuals. Built almost 100 years ago and respectfully renovated, this monument of national architectural heritage is the first Radisson Individuals in the Baltic region.    Palace Hotel Tallinn, […]

2020 by the numbers, with David Eisen from HotStats

Reviewing 2020 by the numbers around the globe, with David Eisen from HotStats. David is the Director of Hotel Intelligence and Customer Solutions at HotStats, the world’s largest monthly profit-and-loss database in the hotel industry. With uniquely intelligent benchmarking and performance software, HotStats looks far beyond REVPAR, offering an unparalleled opportunity to understand the industry […]

Motel One announces new openings

Affordable design hotel group Motel One, like all businesses in the travel industry, has been impacted by the current economic challenge posed by the COVID-19 virus. In 2020 sales decreases by 63% resulting in a loss of EUR 102 million. Occupancy figures for the year closed at 28% (previous year: 77%). Although reserves are melting […]

Rest and recharge well at EVEN Hotels during the “year of the travel reset”

According to a recently released report from the Global Wellness Summit, 2021 is expected to be year of the “travel reset” where travelers get back on the road and go “slower, nearer and more mindfully,” following the unprecedented impact of COVID-19. Additionally, the organization predicts that all travel may become wellness travel as the work […]

UK MICE and hotels agency staff numbers almost halved

There has been an average reduction of 39 percent in full-time equivalent positions within agencies in the meeting, events, and accommodation industry since February 2020, according to a new HBAA survey due to be published in April. This figure has increased by 9% since June 2020 when a previous HBAA study revealed that 30% of […]

First Radisson serviced apartment hotel opens in Europe

Radisson Hotel Group is proud to announce the opening of its first serviced apartment property and eighth operating hotel in the Dutch capital of Amsterdam. The 227 all-suite aparthotel Radisson Hotel & Suites Amsterdam South offers the perfect base for families and long-stay visitors. Nestled amidst a maze of canals in a leafy neighborhood, guests […]